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Chat online, in the mobile app, or text questions related to your account, payments, available credit and more. Always available to help. Eno is here to answer questions and help any time, anywhere.
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Always available to help. Eno is here to answer questions and help any time, anywhere. View all your accounts. Save yourself some time and chat with Eno to see a summary of all of your accounts. Pay bills easily. You can pay your Capital One credit card bill quickly and easily by simply sending “pay bill” to Eno. Get a laugh from Eno. Eno does more than just look out for you and your money — you can even get a funny joke whenever you need one! Lock and unlock your card. Simply type “lock,” and Eno will help you get the process started. If you need to replace your card, just type “replace” and Eno will guide you through the card replacement process. MORE From eno. Recent transactions. Just ask “transactions?” and Eno will show you a list of your most recent transactions. Rewards balance. If your card has rewards, Eno can tell you your rewards balance. Activate card. Just type “activate” and Eno will guide you through the card activation process. Say hello to eno. With great cards come great benefits. If you’re already a customer, great! Eno is already hard at work for you. If you’re new and want to take advantage of Eno’s credit card features, find the right option for you and get started today. 10 Things You Can Ask Eno. Learn how to text and chat with Eno to help you manage your credit card accounts easily and quickly. What are recurring charges and how do they work? Recurring charges can add convenience, but can add up quickly. Learn more. What is card lock and how does it work? Learn how card lock can help you prevent fraudulent charges to your card. Where can I chat with Eno? Most Capital One customers 1 can chat with Eno via text messages, in the Capital One Mobile app, or through online banking. Certain bank accounts, credit cards, and debit cards may not be eligible to text with Eno or chat with Eno online or in the Capital One Mobile app. If you are not currently eligible to chat with Eno, rest assured that Eno will be rolled out to additional customers over time. What can I ask Eno? You can ask Eno a variety of questions about your Capital One accounts. Here’s a snapshot of the info Eno can provide: Account balances Available credit Minimum payment amounts Due dates Recent transactions. Eno understands the way you talk and loves emojis. Want to check your balance? Type “balance please,” “Bal,” or even
. Lost your card and need a replacement? Type “Replace lost card,” “Lost card,” or “Help! I can’t find my card.” Eno can even brighten your day with a joke or two. Try “Eno, can you tell me a joke” or simply “joke.” Before answering some questions, Eno may require you to sign into your account first. Eno may not be able to answer questions about all of your accounts, as certain bank accounts, credit cards, and debit cards may not be eligible to text with Eno or chat with Eno online or in the Capital One Mobile app. What if I no longer want to chat with Eno? Texting If you don’t want to receive texts from Capital One anymore, including from Eno, just text “Stop.” Online or in the Capital One Mobile app You can exit out of your conversation with Eno at any time online or in the Capital One Mobile app. Is chatting with Eno secure? Texting To enable texting with Eno, you have to first confirm your consent to receive text messages–which you can easily do by signing into your Capital One account with your username and password. Eno never exposes full account numbers over text. For added security, we recommend setting a passcode on your phone. Online or in the Capital One Mobile app Before you can start chatting with Eno online or in the Capital One Mobile app, you will first need to sign in using your username and password. For added security, we recommend setting a passcode for your desktop computer or your phone. Limitations apply. Eno is learning all the time and may not catch everything, including some spending activity. Service outages may occur. Capital One customers are responsible for regularly checking their account statements. Reviews are submitted by Capital One customers. Some product ratings and reviews may be obtained from customers using prior releases of the product displayed above. Push, email, and SMS notifications must be enabled to be received. Texting with Eno means you agree to chat about your account over SMS and receive recurring messages. Message and data rates may apply. For terms and privacy information, click here. Web access is needed to bank online or in the Mobile app. Eno is not a channel for disputes or errors. In case of errors or questions about your electronic fund transfers or bill payments, call us at 1-888-464-0727 or write to Capital One, P.O. Box 30285, Salt Lake City, Utah 84130-0285. Some or all Eno features may not be available to all Capital One customers, depending on the types of accounts held. We are constantly working to expand Eno capabilities to more of our customers. Certain bank accounts and credit cards may not be eligible to receive all or some of Eno’s email, text, and app notifications or chat with Eno.