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If a friend',s location is not available on your iPhone, odds are that the issue is on your friend',s phone, not yours. 5 ways to troubleshoot if a friend or family member's location is not available on your iPhone. Email Twitter icon A stylized bird with an open mouth, tweeting.
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Twitter LinkedIn icon. LinkedIn Link icon An image of a chain link. It symobilizes a website link url. Copy Link lighning bolt icon An icon in the shape of a lightning bolt. You may need to troubleshoot issues with your phone or the phone that's showing a location not available" error. Karl Tapales/Getty Images. This story is available exclusively to Business Insider subscribers. Become an Insider and start reading now. Have an account? Log in . It's probably a problem with your friend's phone Toggle Airplane mode on and off Restart the Find My app Restart your iPhone Check for updates. If a friend's location is not available on your iPhone, odds are that the issue is on your friend's phone, not yours. Ask your friend to make sure their phone is connected to WiFi or cellular, they're currently sharing their location, and that location services are enabled. If their phone seems properly configured, try to toggle your own wireless connection, restart the Find My app, and restart your phone. Thanks to your iPhone's location services, you can track the location of friends and family from your iPhone. Whether you're checking to see a friend's ETA on the way to dinner or where your kids are after school, the Find My app makes it easy to see anyone who has opted into sharing their location with you. Sometimes, though, instead of a location, you see an error message, noting their location is not available. Here's how to troubleshoot and solve the dreaded location-not-available problem on your iPhone. This story is available exclusively to Business Insider subscribers. Become an Insider and start reading now. Have an account? Log in . It's probably a problem with your friend's phone. If your friend's location isn't available on your iPhone, it's most likely that the problem is on your friend's phone. The most likely problem, for example, is that the other iPhone might not have cellular or WiFi reception. In addition, that other phone could be turned off, or your friend might have turned off location services in Settings. Here is a list of all the most likely problems — if possible, you can ask your friend to check each of these issues on their phone: No WiFi or cellular . The phone might not be connected to WiFi or cellular, or the connection might be unreliable. Ask them to check the phone's WiFi and cellular status at the top of the Home screen. Not sharing their location in Find My Friends . Ask them to start the Find My app and in the People tab, tap your name and choose Share My Location if needed. Location Services might be off. Your friend should start the Settings app, tap Privacy , then Location Services , and make sure it's on by swiping the button to the right. The date and time isn't set automatically . Your friend should start the Settings app, tap General and then Date & Time . Make sure Set Automatically is on by swiping the button to the right. It's possible that your friend's location sharing expired. They should share their location again. Dave Johnson. Toggle Airplane mode on and off. If your friend's phone appears to be properly configured for sharing their location, you might be the one with a connectivity problem. Check the status at the top of your Home screen to see if you have a solid WiFi or cellular signal. Often, you can resolve a small connectivity glitch by toggling Airplane mode – pull the Control Center down from the top right of the screen and then tap the Airplane mode icon. Wait a moment and tap it again. After your phone reconnects, check the Find My app. You might be having trouble with your wireless connectivity. One easy fix is to toggle Airplane mode on and off. Dave Johnson. Restart the Find My app.
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